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Friday, June 20. 2008

Magnum Mac

About once a year I come to the conclusion that Magnum Mac aren't that bad actually. And about once a year they prove me wrong again.

This time it relates to a fix under warranty. My MacBook does an irritating glitchy faulty thing. The day before the warranty runs out, I ring Apple and say "you guys going to cover it" and they say "sure!". So I take it to Magnum Mac to be fixed. They swap the ram out. It goes wrong again. The put my ram back in. It stops going wrong. OK, flag that then, we'll just leave it be. Today I get a bill with "we urgently request payment by return". Errr, no.

So I've phoned them. Let them know. We'll see what happens next....

Dave
Posted by David Preece at 14:18 | Comments (2) | Trackbacks (0)

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So have you heard back from Magnum Mac? I have a similar love-hate relationship with them. Heh.
#1 Zanzibar (Homepage) on 2008-07-19 11:46 (Reply)
Yeah, I heard back. They still wanted their cash.

I wrote them an email along the lines of "I came in for an under warranty fix. I left with a charge and it not being fixed. This is not exactly what I hoped for". They saw it my way and waived the charge. I am still a customer.
#1.1 David Preece on 2008-07-26 20:28 (Reply)

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