About once a year I come to the conclusion that Magnum Mac aren't that bad actually. And about once a year they prove me wrong again.
This time it relates to a fix under warranty. My MacBook does an irritating glitchy faulty thing. The day before the warranty runs out, I ring Apple and say "you guys going to cover it" and they say "sure!". So I take it to Magnum Mac to be fixed. They swap the ram out. It goes wrong again. The put my ram back in. It stops going wrong. OK, flag that then, we'll just leave it be. Today I get a bill with "we urgently request payment by return". Errr, no.
So I've phoned them. Let them know. We'll see what happens next....
I wrote them an email along the lines of "I came in for an under warranty fix. I left with a charge and it not being fixed. This is not exactly what I hoped for". They saw it my way and waived the charge. I am still a customer.
Previous next big things include development of the capture and intermediate compression technology in iShowU-HD; design and implementation of a small advertising network; the refinancing, technical direction, and a lot of the donkey work for Virtual Katy; technical direction, project management and (again) donkey work for VoiceQ; creating code and intellectual property around load balancing that was acquired by Allied Telesis; and the research and an implementation of the h.264 video compression protocol.