I come home to discover TelstraClear want to charge more for my broadband connection. Up $6/month. This, in a world where Vodafone keep sending me things saying "FREE BROADBAND" and leaving messages on my phone to the same effect. I had been ignoring them, but perhaps not.

To celebrate I phoned TelstraClear on the provided "Customer Care Team" number, explained how pissy I was and that Vodafone are offering twice the bandwidth and twice the traffic for $1 a month less and could they please put me through to the retention team. Who didn't answer. For five minutes. Then I got the original guy back on the phone who arranged for them to call me back ... some time in the next fourty eight hours.

They've gone completely mad. I give this company over $1000/year for services which they provide at zero marginal cost. I've done this for the last ... eight years? They are millimetres off losing the whole shebang and they decide they might call me back in 48 hours?

Where's David Cunliffe when you need him?